Welcome to Home of the Clearance Man, where customer satisfaction is our top priority. We understand that sometimes, despite our best efforts, you may need to return or exchange an appliance. Here, we outline our Refunds and Returns Policy to make the process as smooth and transparent as possible.
30-Day Return Policy
We proudly offer a 30-day return policy from the date of purchase. If you are not completely satisfied with your appliance, you can return it within this period. Please read on to learn more about our return and exchange procedures:
If you wish to exchange your appliance, we’re here to help. We will dispatch a certified technician to assess the condition of the appliance. This assessment is crucial to ensuring the quality and functionality of the product. In the event that the technician determines the appliance to be defective, we will promptly arrange for a replacement appliance of equal value. This exchange will be carried out at no additional cost to you.
However, if the technician finds no fault with the appliance, a service charge will be incurred by the customer. This charge covers the technician’s visit and evaluation. We believe in fair and transparent service, and this charge helps us maintain the quality of our appliances while ensuring we can assist you effectively.
If you decide that you would like to return the appliance, we have a simple process in place to make this as convenient as possible. We will use our transport service to pick up the appliance directly from your location. Please note that a $100 fee will be deducted from the refund amount to cover the cost of this service. We understand that the convenience of having your appliance picked up is essential, and this fee allows us to maintain this service while keeping our prices competitive.
Your refund will be processed as soon as we receive the returned appliance and confirm its condition. We will strive to process refunds within a reasonable timeframe and keep you informed throughout the process.
Conditions for Returns and Exchanges
To ensure a smooth return or exchange process, please keep the following conditions in mind:
- The appliance must be returned in its original condition, including all original accessories, packaging, and documentation.
- Any damage caused by improper use, neglect, or unauthorized repairs may affect your eligibility for a return or exchange.
- Returns and exchanges are only applicable within 30 days from the date of purchase.
At Home of the Clearance Man, we are committed to providing you with high-quality appliances and excellent customer service. If you have any questions or concerns regarding our Refunds and Returns Policy, please feel free to contact our customer support team. We are here to assist you every step of the way to ensure your complete satisfaction. Thank you for choosing Home of the Clearance Man for your home appliance needs.